Agenda & Speakers
Engage with Industry Pioneers and Experts
Explore the comprehensive agenda of the 2024 ISSA Cleaning & Hygiene Expo, where industry pioneers and experts will share their insights on the future of cleaning and hygiene.
Attend keynote speeches, panel discussions, and breakout sessions to stay ahead of industry trends and innovations. Don’t miss the opportunity to learn from and network with the thought leaders who are shaping the industry.
Wednesday 11 September
10am–10:45pm
On the back of growing awareness of the health risks associated with mould exposure, building owners and facility managers should be taking a more proactive approach to remediation to ensure the well- being of employees and building occupants. In Australia, the combination of floods, water bombs, high ambient humidity, poor indoor moisture management and closed building have resulted in significant mould problems in buildings. Just this year a NSW School suffered a major close due an outbreak on the school grounds. However, while there can be significant health impacts related to the onset of mould exposure there are also incredible financial impacts which include property damage, increased insurance costs and legal liabilities. During this session the panel will address the increase prevalence in our market citing real case studies and delve deeper into the actions plans required by both facility managers and the contract cleaners.
Dr. Claire Bird
Technical & Managing Director of Litmas
Dr Claire Bird has taken a range of leadership positions in indoor air quality and mould in Australia, both researching and providing analytical services in the area of mould and microbial ecology for 25 years. She currently owns and operates LITMAS Pty Ltd, a commercial laboratory focused on reducing microbial risks in buildings. She was the inaugural president of the Indoor Air Quality Association Australia, and currently serves as the Associate Director of the Indoor Air Quality Special Technical group for AIRAH (the Australian Institute of Refrigeration, Air Conditioning and Heating) where she is focused on updating guidelines for the industry and on education and awareness raising, as well as advocating for safer indoor environments. Claire is also the current Vice President of the Integrated Biosciences and Indoor Environment Consortium, a global not-for-profit scientific community focused on reducing airborne transmission of disease.
Scott McFadzen
IICRC Instructor of Coach 8
Scott McFadzen has a background of more than 28 years of progressive experience in restoration and specialist remediation services. Scott is Australia’s only IICRC approved Applied Structural Drying Instructor teaching students in understanding drying science in today’s buildings. Coach8 trains in Australia’s only approved IICRC ASD flood house for true hands-on experiences with building science and drying technologies. Scott also is a IICRC WRT instructor, providing instruction to students who wish to acquire their Water Restoration Technician (WRT) certificate and IICRC approved TSCT instructor, providing specific information for the proper maintenance and cleaning of trauma, crime scenes, and other possible infectious & hazardous areas for students wanting to acquire their Trauma & Crime Scene Technician (TSCT) certificate. Scott is an RIA Water Loss Specialist (WLS) one of the highest designations in the restoration industry. Scott is a Registered Third-Party Evaluator with International Dry Standard Organization.
Scott sits on the IICRC S500 Standard Consensus Body the IICRC S700 Standard Consensus Body and the IICRC S540 Standard Consensus Body as a voting member and is part of the IICRC International Task Force. Sitting on the Standards Australia technical committee ME-094 Mould and Water Restoration.
Andrew Bagnall
Leader – Technical Advice (NSW/ACT) of A.G. Coombs Advisory Pty Ltd
Andrew is a Mechanical Engineer with over 20 years of experience, who is passionate about sustainable development and the design of innovative building services solutions. Andrew has wide-ranged technical skills and an ability to manage multi-disciplinary teams from a diverse range of backgrounds. In his role as Leader – Technical Advice (NSW/ACT) Andrew leads a multi-disciplinary team of building services engineers focused primarily on the optimisation of existing building assets to assist clients in their journey towards decarbonisation and ultimately Net Zero emissions status. Andrew also has strengths in the design and optimization of precision climate-controlled facilities, dehumidification and mold remediation and control. Andrew has a reputation for out of the box thinking and a problem-solving mentality that is welcomed in providing detailed technical advice for his clients.
10:45am–11:30am
Big events mean big business. The last few years placed pressure on arenas and events to ensure they could protect not only athletes and performers but also the general public. The focus on cleaning and health became an even bigger focal point with the need to ensure that events continued to operate and deliver. As the market adapted and evolved so did the added requirements sought by the ‘game players’ with sustainability iniatives also rising to the forefront. Join this leading panel as they address the growing concerns of major events cleaning, and the way businesses need to adapt and evolve.
Dr. Gavin Macgregor-Skinner
Senior Director of Global Biorisk Advisory Council ISSA
He is an Associate Professor in the Department of Public Health Sciences at Penn State College of Medicine and teaches three 15-week graduate courses on Public Health Preparedness for Disasters and Terrorist Emergencies. In 2014 he received the Dean’s Award for Excellence in teaching.
He has appeared on CNN, Fox News, BBC, Canada CTV, Australia ABC, C-SPAN, and other news outlets to share his expertise on High Consequence Pathogens such as Coronavirus, Ebola, Influenza, Measles, Cholera, Zika and other global health threats. He served 12-years as an Officer in the Australian and British militaries and was an Epidemic Intelligence Service Officer at the U.S. CDC in Atlanta, Georgia, and a Global Health Fellow with the United States Agency for International Development in Washington DC.
Mark Piwkowski
CEO of Quayclean
Mark Piwkowski has been an inspirational leader of Quayclean for over ten years, following over 25 years in senior executive roles in the service industry including commercial and government property and facility management services. Mark is passionate about building first–class teams through an engaging culture, supporting and nurturing talent that demonstrates an ability to build first class customer partnerships. Mark has held senior positions in retail management and international services in Australia, UK and NZ, and his last position in corporate life as CEO at Programmed’s Property Services business. He holds a Bachelor of Business and is a graduate of Macquarie Graduate School of Management and Harvard Business School’s Advanced Management Programme 179.
Dr. Navin Sharma
Head of R&D New Growth Platforms of Reckitt Pro Solutions
Dr Navin Sharma, Head of R&D New Growth Platforms Reckitt, joined the organisation in 2015 and has since led various Research & Development teams on brands like Dettol, Lizol, Harpic, Veet and Finish. He currently Heads the R&D team for Global Business Solutions EUANZ and AMEA regions. He is a qualified Medical Doctor and presents a diverse interdisciplinary skill set in the fields of Pharmaceutics, Clinical Research, Sensory Science and International Business & Marketing. He has closely been associated with the cross-functional teams to conceptualize and generate value proposition claims for Reckitt’s Professional products. He and his team actively work to develop B2B specific, innovative, and best-in-class product solutions to cater to the needs of the Business partners. Dr Navin was among Reckitt’s key members to coordinate the creation and execution of hygiene protocols for COP26 and to deliver Targeted Hygiene Protocols for the Birmingham 2022 Commonwealth Games. He has provided extensive technical support for events such as Dubai Expo, CMS Berlin, Manchester Cleaning Show, Interclean Amsterdam and many other Partner events.
11:30am–12:15pm
Christopher Joyce
CEO of Asepsis
We are certainly facing uncertain times and many of us keep on doing the same process each year, and competition is at its peak across the cleaning industry. In addition, technology is changing rapidly, there is demand for better service provision, and naturally our clients are always pushing for a better price.
Growth requires strategy which demands a focussed business plan and the wiliness for change. The questions we need to ask ourselves:
1. Are you willing to change your business direction?
2. Do you specialise in providing services in different market sectors?
3. Are you continually assessing your competition?
4. Are you able to get the right team on board for growth?
It is vital that we start thinking out strategic growth and review what resources and processes are required to build sales and profit. This is an ideal session for business owners, department heads, business development managers and sales teams. Uncover strategies to optimise business and growth potential that can be used across a spectrum of industry channels and divisions.
20 + years growing businesses across Australia & New Zealand and APAC region from start-up, to SME, corporates and multinationals; listed and unlisted, government and private. Strategy and leadership experience span general management, business development, operations, quality & governance, technology and industrial relations.
Credentials include proven track record in sales growth, business consolidation and improved bottom line. Strategic growth know-how forged across groups the likes of Serco, OCS, AHCS, ISS to DNA. Industry experience spans government, education, health, aged care, aviation, business, industry retail, event & hospitality. Possesses advanced services knowledge relating to facility, hotel services, quality accreditation risk mitigation & auditing.
Renowned by industry and peers for reputation, experience, knowledge and contacts. Recognised by Boards for strategic, process driven, accurate reporting and timely advice. Partners with CEO/Chairs in results, vision and competitor knowledge.
Core obstacles to growth specialise in removing include obsolete processes, disengaged management and unprofitable business. Instrumental in capturing stretch KPIs; profit growth, market share, driving efficiencies and capturing stretch capabilities and with these new opportunities. Specialist expertise includes tender evaluations, contract negotiation, win themes and succession management.
12:15pm–1pm
Jacob Elkhishin
Partner, RSM Australia, National & Global Lead – ESG
The Australian Federal Government has introduced to parliament mandatory climate reporting for businesses, commencing in January 2025. Much of it aligns with the global standards released by the International Sustainability Standard Board (ISSB). It also includes reporting on Scope 3 (or supply chain) emissions and disclosing targets and actions across all three scopes. However, while initial requirements tend to focus on larger requirements, the reality is that this change will not just affect that segment of the market. It will also have a ripple effect throughout the broader industry. Understand the implications of climate reporting to your business and what you must consider and the consequences for not delivering.
Jacob Elkhishin is a Partner in RSM Australia. He is the National Lead for ESG and Climate Services, and also the Global Chair. Jacob specialises in providing strategic ESG and Risk solutions, and is a Registered Greenhouse and Energy Auditor. Jacob provides services relating to climate reporting, sustainability reporting, strategy development, climate-risk management, sustainable finance and sustainability assurance. Jacob is well versed in global ESG reporting frameworks, that includes the Global Reporting Initiative, IFRS S1 and S2 and the EU Corporate Sustainability Reporting Directive.
1pm–1:45pm
Technology changes every year, and the cleaning industry has seen its fair share of progress. This trend has increased the availability of information to stakeholders dramatically, so why does it feel to many like they don’t know what’s truly going on in their business? Many companies can now gather so much data, that they literally don’t know what to do with it! Using data by turning it into valuable information has become key to making the right decisions. Getting this information to the right people at the right time is also vital, because yesterday’s data does not tell you much about today.
Join our joint speakers as they discuss the current trends in data and information in the cleaning industry, and how you can take advantage of opportunities and avoid common mistakes.
Vivian Woo
Head of Customer Success, TEAM Software by WorkWave
With over 10 years of experience in customer and account management, Vivian is familiar with common customer struggles in the cleaning industry and adept at solving business pains. Vivian is currently the APAC Head of Customer Success at TEAM Software, the world’s leading software for security, cleaning and facilities management companies.
James Browne
Head of Growth, TEAM Software by WorkWave
James has a wealth of upscaling and growth knowledge. Having been involved in B2B sales for the past 15 years, James is extremely well-versed in helping clients understand their customer’s needs, especially through software and data. James is the APAC Head of Growth at TEAM Software, the world’s leading software for security, cleaning and facilities management companies.
1:45pm–2:30pm
In recent years, indoor air quality (IAQ) has taken centre stage among facility maintenance and infection prevention priorities. New technologies and developments have made it possible to create cleaner air in commercial buildings while monitoring air quality in real time. Yet innovation continues to bring improvements to IAQ approaches. Learn from industry experts who understand the current and future state of IAQ in this panel discussion.
Jason Green
Vice President of Indoor Air Quality Association Australia
Jason is a Certified Occupational Hygienist (COH)® and Full Member of the Australian Institute of Occupational Hygiene (AIOH). Jason is Certified Water Damage Restoration Technician with the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and he holds a master’s degree in Occupational Hygiene Practice (OHP) from the University of Wollongong. He has over 29 years of experience in the fields of occupational hygiene, indoor air, and environmental quality (IAQ/IEQ), chemical exposure, hazardous materials, workplace health and safety (WHS), and environmental consulting. Jason has conducted a diverse range of occupational hygiene, indoor air, and environmental quality risk assessments for a wide range of government, commercial, residential, and industrial projects. Jason has acted as Lead Occupational Hygienist, and project manager and provided onsite supervision on multiple large projects covering multi-site assets. He has particular experience in the areas of occupational exposure monitoring; occupational noise assessments; qualitative and quantitative health risk assessments for occupational/community exposures and hazardous chemicals investigations.
Prof. Bronwyn King
Consultant of Burnet Institute and Founder of Tobacco Free Portfolios
Prof Bronwyn King AO is proud to work with Burnet Institute, to advance Australia’s progress on air quality. As a radiation oncologist by background, she has long been a public health champion. She founded Tobacco Free Portfolios, an NGO that launched a global initiative at United Nations’ Headquarters in 2018. The Tobacco-Free Finance Pledge has 200+ signatories including many of world’s largest financial institutions, representing >AU$25 trillion. Prof King’s TEDx Sydney talk has been viewed over three million times. Prof King is a former elite swimmer who represented Australia and for ten years worked as Team Doctor for the Australian Swimming Team. She is a non-executive director and currently serves on a number of boards. In 2019 Prof King was appointed an Officer of the Order of Australia and named Melburnian of the Year. In 2023, she was honoured to become an Honorary Professor at University of Melbourne.
Ivi Sims
Founder of BULCS Holdings
Ivi Sims has been working as an Indoor Air Quality, Restoration, and Building Physics Specialist for the past 25 years and more. She works as a consultant on substrate moisture issues, condensation, and building moisture failure. Ivi has served as an independent expert/expert witness in Australia on substrate moisture issues, condensation, and building moisture failure.
Ivi Sims has a company that sells innovative products to the market on Mitigation, ventilation, and detection. BULCS Holdings Is a wholesaling and retailing company that sells energy saving dehumidification System (ECOR Pro), Moisture meter (Protimeter) Dust Management Devices (Maxvac) Ventilation system like ERV (Energy Recovery System) to HRV (Heat recovery system) to Blower and Shroud.
BULCS Holding Pty Ltd is also a participant ARC Training Centre for Advanced Building Systems Against Airborne Infection Transmission (THRIVE) “https://research.qut.edu.au/ilaqh/projects/arc-ittc/
AS a Certified – Water Loss Specialist, Mould Consultant, Content Loss Specialist, Master Fire Smoke, Master Water & Master Textile with many years in Building Physic, Ivi now serves on ASTM standards, The AS Standard, IICRC Committee, and Building Physics STG group for AIRAH. Ivi Sit on the Board of Director of the Indoor Air Quality Association Internal and help with a few local professionals such as Dr. Claire Bird, the Australian Chapter of the Indoor Air Quality Association, which now has more than 60 members growing.
Outside her professional pursuit, Ivi is a tireless advocate for environmental awareness and education, She, together with Dr. Melissa Marot co-founded the IAQ Magazine an Australian base Indoor Air Quality Journal.
2:30pm–3:15pm
‘Staff Empowerment - Solves challenges, boosts profitability and drives customer centric innovation’
The cleaning industry today grapples with critical challenges: from staff retention difficulties, squeezed margins, rising costs and upfront investment required for automation. However, leveraging staff empowerment has emerged as a pivotal strategy for navigating these issues effectively. In this session the panelists will address how tactics can enhance retention, boost profitability and spark customer centric innovation, providing real life case studies and examples.
Liezl Foxcroft
General Manager Training of Master Cleaners Training Institute
General Manager of Training for the largest private trainer of cleaning personnel in New Zealand. Successfully manage a nationwide team of training personnel to deliver high quality training to over 1000 people annually, deliver over 200 training events annually, nationwide. Design and implement training programs ensuring best practice, safety and legislative compliance are achieved.
Adept at empowering individuals and teams to perform at optimal level whilst delivering outcomes. Experienced in delivering quality services in a variety of facility environments, including implementation of contracts on large complex sites. Past roles include Auckland International Airport Terminal Presentation Manager, Auckland University of Technology – Services Manager, The University of Auckland – Facilities and Services Manager for the Faculty of Engineering.
Brad Horan
Business Growth Consultant of Lucrature
Brad Horan, a Chartered Accountant with over 25 years of global experience in finance and operations consulting, has fostered transformation in companies like Shell, ExxonMobil, HSBC, and MetLife.
Brad blends rigorous financial analytics with a deep understanding of human dynamics to enhance operational efficiency, customer experience, and team engagement.
Passionate about the indispensable role of people in business, his approach mirrors the insights of leaders like Simon Sinek, focusing on cultivating a purpose-driven and supportive organisational culture.
Beyond consulting, Brad’s richness in life comes from his family, with a wife he met in Japan and three young children, including twins, adding depth to his global perspective and empathy.
Thursday 12 September
8am–9:15am
Hon Jodie Harrison MP
Minister for Women, Minister for Seniors, and Minister for the Prevention of Domestic Violence and Sexual Assault
AUD$ Member/Non-Member: Complimentary
You’re invited to an inspiring and exclusive breakfast celebration hosted by the ISSA Hygiea Network, a community dedicated to advancing the careers of women through education, mentoring, networking, and support programs. Join us as we launch the Hygiea Network in the Australasian region.
This event is open to all – both women and men – who are passionate about supporting diversity and inclusion in our industry. Be inspired by our distinguished guest speaker, Hon Jodie Harrison MP, Minister for Women, Minister for Seniors, and Minister for the Prevention of Domestic Violence and Sexual Assault. Our speaker will share her insight and journey as a female leader who blazed new trails.
Don’t miss this unique opportunity to connect with like-minded professionals, explore the community, and celebrate the achievements of women in our industry. Let’s come together to support and uplift each other as we pave the way for future success!
10am–10:45am
Technology is not only evolving the way that cleaning is managed it is also opening up new areas of business. It is diversifying traditional views of cleaning and providing new business streams and revenue capabilities. Join this panel as they delve into the future trends of technology, the latest innovations to be sweeping the market and the business on offer for the cleaning industry. A must attend for any Contract Cleaner or Facility Manager.
Tom Culver
Founder of The Robot Factory
Tom Culver has been in the IT industry for over 30 years. His experience includes executive management role at Dell Computer, and he was instrumental in the successful IPO of seek.com.au. Tom is very passionate about robotics and was a founding member of both Quantum Robotics and The Robot Factory. He has a wealth of knowledge about cleaning robots and knows the good, the bad, and the ugly of all the robot technologies currently on the market.
Dan Graoroski
Solution Architect at iQCheckPoint
Dan Graoroski is a Solutions Architect with six years of expertise in designing and implementing innovative IT solutions. Proven track record of delivering high-quality architecture solutions that align with business objectives. Adept at collaborating with cross-functional teams and stakeholders to drive successful project outcomes. Demonstrated leadership in optimising system performance, scalability, and security.
Badi Noble
Founder/General Manager, Olinga Services
With almost 20 years of experience in business and operations, Badi has worked as a business and risk manager with American Express and has worked across Asia, London and South Africa before coming back to Australia to work as the Senior Marketing Director of Integrated Marketing ANZ for SAP. Since exiting the corporate world, he has run a number of successful businesses.
Badi’s core focus areas include Facilities Management, ESG strategy and competitive advantage; climate change, circular economy business models; traceability and transparency across the value chain; executing, embedding, and scaling complex sustainability transformation programs; and harnessing digital technologies and analytics to enable sustainability.
He focuses on advising and delivering for clients in strategy-driven business transformation, operating model development and cross-functional performance improvement.
He has extensive expertise across a number of industries, including transport, industrial products and services, distribution and healthcare and is currently serving on multiple boards. With his extensive experience in finance and business, he advises businesses in corporate transformations, full potential programs, cost and operational turnarounds and large-scale change efforts to implement circular economy best practices.
Olinga Services is a nationally recognised facilities management services provider, which services both private and public sector clients. It provides clients with facilities services in the areas of cleaning, asset management, sustainability, automation and waste management.
10:45am–11:30am
Cleaning Products play an important role in manging the health and hygiene of the market. However when it comes to products do we also consider their appropirate use. It is important to use them correctly and effectively to avoid harm and ensure safety. However the complication does not end there, it is not only personal wellbeing but also asset wellbeing that must be considered. Learn from this panel of industry experts as the address the common complications taking place within the industry and the broader scoped thinking that needs to place moving forward.
Dr. Gavin Macgregor-Skinner
Senior Director of Global Biorisk Advisory Council ISSA
He is an Associate Professor in the Department of Public Health Sciences at Penn State College of Medicine and teaches three 15-week graduate courses on Public Health Preparedness for Disasters and Terrorist Emergencies. In 2014 he received the Dean’s Award for Excellence in teaching.
He has appeared on CNN, Fox News, BBC, Canada CTV, Australia ABC, C-SPAN, and other news outlets to share his expertise on High Consequence Pathogens such as Coronavirus, Ebola, Influenza, Measles, Cholera, Zika and other global health threats. He served 12-years as an Officer in the Australian and British militaries and was an Epidemic Intelligence Service Officer at the U.S. CDC in Atlanta, Georgia, and a Global Health Fellow with the United States Agency for International Development in Washington DC.
Stuart Nicol
Director of Quipment
With a career that stems almost five decades within the cleaning industry, Stuart started his career as an insurance underwriter later moving to his family’s Commercial Cleaning Business. His ten years in this role saw him focusing on large retail and industrial sites. He then commenced a cleaning products distribution business that ran parallel to the Commercial Cleaning Business for several years until becoming the stand-alone entity. Stuart has a wealth of product and market knowledge, having introduced numerous leading product categories and brands into the Australian and New Zealand markets. He has also held leading Consulting roles in Sales and Account Management within various distribution and wholesale companies. Throughout his career he has serviced various markets from Retail, Aged Care, Hospitality, Education, Commercial Buildings, Event Venues andmore. He is currently the Director for Quipment Pty Ltd, acting as a Manufacturers Agent for various global product lines. He has a passion for supporting the industryand has served as President for the National Cleaning Suppliers Association and is Chair for the ISSA Oceania Advisory Council. He played an important role in merging the NCSA into the ISSA in 2015.
Debbie Walker
Marketing Manager ANZ of Diversey
11:30am–12:15am
Garry Carroll
Garry Carroll, Director, Australian Cleaning and Restoration Academy
There is never just one element that affects the cleaning and hygiene elements of a building occupant. From a leak in the building to indoor air movement everything is connected. However, quite often when it comes to cleaning and remediation what gets forgotten is the broader picture. In this session Garry will address real life case studies, the implications that were experienced by contract cleaners and facility managers and how these scenarios were managed.
Garry is a passionate industry leader with over 30 years’ experience in cleaning and restoration. He developed his expertise and knowledge base through training and a personal desire to embrace new technology and restoration techniques. Throughout his career, Garry has built up his credentials to ensure that he is ideally positioned to support clients; whether they be property owners or purchasers of damage management equipment. He has owned large businesses within the industry for over 20 years and his career now also has him travelling Australia and New Zealand educating companies on the cleaning and drying of buildings.
12:15pm–1pm
The business case for diversity and gender equality is equally irrefutable. A more diverse workplace – in which women can freely participate and where their contribution is valued – fosters creativity and innovation. A more diverse workforce also enables the understanding of a broader range of market segments, offering the potential for business growth. Numerous studies show that organisations with middle and senior management teams that are gender balanced consistently enjoy better bottom–line results. Listen and be inspired by a panel of successful businesswomen in the cleaning and hygiene industry as they share some of their experiences and expertise.
Rochelle Lake
Head of Marketing B2B, Essity Australasia
Rochelle is the Head of B2B Marketing at Essity Australasia – Essity is a global leader in hygiene and health, developing, producing, and selling leading brands such as Tork, TENA, Libra and Leukoplast. Rochelle has a commerce degree and an MBA and has worked in the paper/tissue manufacturing industry for over 35 years. At Essity Rochelle has led the introduction of many first to market innovations that help customers to improve hygiene, save time, enhance facility décor and reduce environmental impact. She is also super passionate about sustainability.
Donna Willmette
National Key Account Manager, Rapid Group Co-Operative
As the National Key Account Manager of RapidClean with over 70 stores across Australia & New Zealand, Donna has 20+ years of cleaning industry experience. It has afforded her the opportunity to utilise a diverse range of product and process knowledge, skills and capabilities to deliver quality outcomes in both Procurement & Sales roles across various sectors of the industry. Donna is customer centric and has a deep passion for the value and service provided to them. She values quality relationship building in which trusted foundations are formed while getting to know the customers business, values and goals. She is an advocate for women and feels it is an honour and privilege to support and empower women to embrace their inner strength and capabilities in order to be the best they can be. Visionary thinking can lead to great opportunities. Think big, live bold and say Yes to every opportunity…
1pm–1:45pm
With customers expecting change and governments demanding it, sustainability is no longer just good for the environment – it’s also a strategic business move! Join this panel as they address the changing landscape of the economy and the impact this has on both cleaning and facilities.
Dr. Jennifer Semple
Senior Manager, Sustainability & Education Programs of Accord Australasia
Jen has been with Accord for over 15 years, supporting the sustainability, communications, and public affairs activities of the industry body. Her role can be boiled down to ‘communicating the great things our industry does and helping it be even better’. Marrying her scientific knowledge with a passion for education, sustainability and effective communications, Jen enhances the reputation of the industry through public information and sustainability initiatives.
Chris Poullaos
CEO of Enviro LCS
Chris has been with Enviro-LCS for 2 years and brings to the company a broad range of experience in sales, sales leadership, marketing, finance, strategy, merges and acquisitions, distributions, operations supply chain, logistics and people management.
With a strong emphasis on developing a positive culture to establish trust quickly and in the process creating a positive and supportive environment.
Ginny Bebbington
Account Manager, Cleanstar/XPOWER
Growing up in a small town in the bush, the environment has always been a passion of mine, so I am keen to see the industry embrace new eco initiatives and the Right to Repair movement.
1:45pm–2:30pm
Belinda Fyffe
CEO and a Senior HR Strategist, The Proven Group
Staying informed about employment relations legislative changes is crucial for cleaning business leaders to ensure compliance and manage their workforce effectively.
These changes can impact various aspects such as hiring practices, employee rights, and dispute resolution procedures. Navigating these changes demands proactive planning and effective communication.
During this session you will hear about practical strategies to consider:
- Recent legislative changes and how they relate to cleaning businesses
- What is covered in the “Closing the Looping-Hole” legislative changes
- Changes to contractor arrangements
- Changes to casual employee practices
- Leave legislation changes
- Understanding wage theft – what are the implications?
- Right to Disconnect Legislation
- Psychosocial Hazards – identifying and addressing risks
Leave the session with a good overview of key changes as they apply to your business.
Belinda Fyffe is the CEO and a Senior HR Strategist with The Proven Group, a business founded on the premise of mutual success.
Belinda has had extensive experience in supporting small businesses to thrive through implementing compliant HR systems, training programs that make a lasting difference and a strong focus on aligning business strategies with the people strategy. Innovative, individual solutions to clients; through linking employee performance to profit, can really unlock any business’ success.
2:30pm–3:15pm
Lorraine Rogic
CEO, Logic Business Resources
In today’s evolving landscape, upskilling and reskilling are no longer optional, they are essential for ensuring the safety and well-being of your cleaning workforce.
With stricter regulations and increasing scrutiny on workplace safety, businesses in the cleaning industry face a critical need to ensure their staff are equipped with the knowledge, skills, and resources to work safely and effectively. This session will delve into the key challenges and opportunities related to upskilling and reskilling in the cleaning industry, focusing on practical strategies and solutions that can be implemented to empower your workforce and create a culture of safety.
Join Lorraine Rogic, a seasoned work, health, and safety expert, as she shares her insights and practical strategies for navigating the challenges and opportunities of upskilling and reskilling in the cleaning industry. With over 30 years of experience in WHS, HR, Compliance & Audit, Lorraine has a proven track record of helping businesses achieve safety excellence and creating a positive work environment for their employees.
Lorraine is an accomplished Safety, Quality, and Environmental professional with a career spanning over 25 years and has been in family business for 35 years. She has an extensive background in a variety of industries, including Industrial & Commercial Cleaning, Facilities Management, NDIS, Utilities (gas, water, and electricity), Manufacturing, Transport and Logistics, Construction, and Marine Ports to name a few.
Logic Business Resources was formed in 2005, in recognition of the need for strategic and operationally focused quality and safety solutions that result in profitable business growth.
As a highly skilled Consultant, Lorraine has the unique ability to quickly understand business requirements and as such has developed several initiatives all of which have made a lasting positive effect and impact on workplace culture, safety performance, and business growth. Implemented hundreds of Integrated Management Systems with a specialist focus on health and safety systems and training programs ensuring not only legislative compliance but a 100% success rate with ISO accreditations, facilitating business growth.
With a wealth of certifications and academic achievements coupled with her operational hands-on experience, Lorraine draws on her diverse experience to share valuable insights on the importance of health and safety across various sectors. Her passion for promoting an ingrained people-focused safety culture and her dedication to fostering collaboration and knowledge sharing, make her an ideal speaker for organisations and conferences, seeking an expert in integrating workplace health and safety and risk management with business strategy and growth.
Wednesday 11 September
8:30am–12:30pm
AUD$180+ GST ISSA Member and AUD$250 + GST ISSA Non-Member
This workshop looks at all the defined systems of costing for contracts, organisational structures, disciplines, and the benefits of each system to give cleaning professionals and distributors a thorough understanding on which to base their decisions and operations. Within this session attendees will have the opportunity to utilise resources garnered from the latest ISSA Cleaning Times.
What you will learn:
- How to reduce cost and increase quality
- How to survive budget cuts
- Work loading and labour efficiencies
- Productivity rates and cleaning times
- How to reduce turnover
- Change management strategies
Steven Kulper
Industry Consultant, Australian Property Services
Steven Kulper has over 27 years’ experience throughout the cleaning and facility management sectors operating within wholesaler divisions as well as commercial cleaning and facility management companies. Throughout his extensive career, he has held roles from National Business Development Manager to Growth Commercial Strategy Manager, and General Manager positions, for both international and multinational companies.
His experience cover sales management, team leadership, new business development, strategic planning, marketing strategy and implementation.
Cert IV Training & Assessment
ISSA – Accredited Auding Professional
ISSA – Cleaning Technician Supervisor
ISSA – Cleaning Technician Advanced
Lennox Institute – GreenRclean, cleaning
Lennox Institute – GreenRclean, management
Assetlink – General Manager Operations – Sydney Airport
Central Cleaning Supplies – National Business Development Manager
Abco Products – National Business Development Manager
Menzies International – National Sales & Marketing Manager
Vivid Services – General Manager – Growth & Commercial Strategy
Sodexo Services – GM Soft Services Australia
Godfreys Commercial – National Business Development Manager
2pm–3:30pm
Ian Farmer
Lecturer & Emerging Technology Futurist at University of Technology Sydney (UTS), University New South Wales (UNSW)
AUD$80 + GST ISSA Member and AUD$110 +GST ISSA Non-Member
Artificial Intelligence is transforming the way in which business operates. In a period in which businesses are time and resource poor, yet pressures and expectations are high AI can revolutionise operations, enhance decision making, optimise resources and improve profitability. However, with such rapidly evolving technology how do you ensure that your business is optimising this resource, and that staff are aware of its capabilities and limitations. In this interactive workshop Ian Farmer, Lecturer and emerging technology futurist will look at tools that companies and staff can use to improve operations within their business. In this workshop attendees we see live demonstrations on how to utilise AI. Regardless of whether you are a beginner or have an intermediate understanding the audience will walk away with a greater knowledge of capabilities and how to engage with various tools and resources. Whether you are working on contracts and tenders, managing reports, optimising marketing or looking at ways to improve sales and streamline processes this is a workshop you must not miss.
Ian Farmer is a passionate educator and AI enthusiast, currently teaching at UNSW and UTS. With a strong background in assessment design and digital literacy, Ian has dedicated his career to exploring the intersection of emerging technologies and education. He is completing his Research Masters at the University of Technology Sydney, focusing on feedback literacy in higher education. His work involves integrating AI technologies into lesson plans and assessments, enhancing the learning experience for students. Ian’s enthusiasm for AI is evident in his frequent talks and workshops on the subject. He has been actively experimenting with various AI tools, delivering insightful presentations to both students and faculty. Ian’s commitment to upskilling others and his ability to communicate complex concepts clearly make him a valuable asset in any educational or technological setting. His current projects include developing AI-integrated curricula and contributing to innovative teaching practices that prepare students for a future shaped by AI advancements.
Thursday 12th September
1pm-3:30pm
Dr. Gavin Macgregor-Skinner
Senior Director of Global Bio Risk Advisory Council ISSA
AUD$120 +GST ISSA Member and $160+GST ISSA Non-Member
In today’s fast-paced world, where health and safety have taken centre stage, the significance of maintaining a clean and safe environment cannot be overstated. If facility managers and cleaning professionals are to succeed as champions of the indoor environment, then identifying what to measure is crucial for maximising our ability to protect people, property, and the overall quality of the indoor environment. This workshop will aid participants in using tools that help increase operational efficiency, reduce costs, and improve the quality of cleaning services. Participants will leave with the knowledge and skills necessary to measure and analyse the cleanliness of air, surfaces, and water in buildings. In this hands-on workshop Dr. Gavin Macgregor-Skinner will draw from his experience working in Ebola hospitals, managing trauma and crime scene clean-up, and implementing solutions to decrease transmission of infectious diseases through air and surfaces in hospitals.
He is an Associate Professor in the Department of Public Health Sciences at Penn State College of Medicine and teaches three 15-week graduate courses on Public Health Preparedness for Disasters and Terrorist Emergencies. In 2014 he received the Dean’s Award for Excellence in teaching.
He has appeared on CNN, Fox News, BBC, Canada CTV, Australia ABC, C-SPAN, and other news outlets to share his expertise on High Consequence Pathogens such as Coronavirus, Ebola, Influenza, Measles, Cholera, Zika and other global health threats. He served 12-years as an Officer in the Australian and British militaries and was an Epidemic Intelligence Service Officer at the U.S. CDC in Atlanta, Georgia, and a Global Health Fellow with the United States Agency for International Development in Washington DC.
